• We are open for business Monday to Friday 8:00am – 4.00pm.
• Or by prior arrangement.
• We are closed Saturday and Sunday.
Do you service other products other than Panasonic?
• No, we only service Panasonic products.
How long does it take to repair my product?
• Providing parts are in stock, our normal turnaround time takes up to 1 to 2 days.
• Depending on the problem, some jobs can take longer. i.e. intermittant faults that do not show up straight away.
• We can (if available) offer you a loan unit on request or if parts will take a while to arrive.
• Once your product is ready and you have a loan unit from us to Please return and collect ASAP so we can then prepare the loan for another customer.
• We provide all loan units as a free service while your product is being repaired.
Can I courier the product to you?
• Yes, Please ensure your item is adequately packaged.
• Please do not send any accessories unless you think it may be faulty.
Do you repair in WARRANTY?
• Yes we do, providing you have a valid proof of purchase.
• Some smaller products may be a replacement only.
How much do you charge for an ESTIMATE?
• Our minimum service fees are set out below:
• Domestic Televisions $80.00
• Professional Panels are $115.00
• All other products $57.50
• Please note: Return freight will be an additional cost depending on location, size and weight.
• Prices are all inclusive of GST
Do you sell Spare Parts?
• Yes, we do sell spare parts to you. Please contact us to see if we have stock. If we do need to order in a part, then a small deposit may be required before an order is placed.
• PLEASE NOTE: Parts are only supplied providing it does not require any regulations to fit the part as some parts need to be fitted by a qualified technician and tested to comply with regulations for your safety.
Do you call out to customer houses?
• We are currently not calling out to customers houses but please call us for other options
• We do not call out for Microwave ovens or DVD/Blu-ray players, these will need to be bought into us.
• Televisions 40" and under will also need to be bought in as these are small enough to fit into your car and Panasonic's warranty does not cover a House Call for this size of television. Authorisation by Panasonic may be accepted for special cases.
What types of payment do you accept?
• We accept cash, EFTPos, Visa/Mastercard or direct deposit.